Thank you so much for taking time out to interview with us!

Before the interview:

• Read over the sessions to get a sense of what we’re interviewing about. We're not trying to throw surprises or gotchas into the process, so please don't hesitate to reach out if you have any questions. Your sessions may be in a different order than below.
• Please bring a laptop to your interview!

Reading Materials:

[EXT] Camber Overview — optional to read through these!

Camber — CX Teams 2026

Head of CX: Strategy & Systems Pre-Brief

Interview schedule:

[Working Session] Cross-Functional Collaboration, 30 minutes

You’ll meet with a leader from our insurance operations team to discuss your approach to solving challenges between teams. We’re looking to see how you navigate cross-functional complexity, balance client needs with operational realities, and approach collaboration in practice.

[Working Session] CX Strategy & Systems, 45 minutes

In this interview, you’ll spend part of the interview understanding how you’d approach a difficult client situation (including some time role-playing your interaction), and then problem solve how you’d turn those insights into systems you’d like to build for the team.

Please read this pre-brief before the interview:

Head of CX: Strategy & Systems Pre-Brief